Withdrawal from contract
INFORMATION ON THE EXERCISE OF THE CONSUMER'S RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT AND A CONTRACT CONCLUDED AWAY FROM THE TRADER'S BUSINESS PREMISES
- Right of withdrawal
You have the right to withdraw from this contract without giving any reason within 14 days when you or a third party other than the carrier appointed by you has taken delivery of all parts of the product ordered, or if:
- the products ordered by the consumer in a single order are delivered separately, at the time of taking delivery of the product that was delivered last,
- the goods are delivered in several parts or pieces, at the time of taking delivery of the last part or piece,
- the product is delivered repeatedly over a period of time, at the time of receipt of the first product.
And if we have provided you with information pursuant to Section 15(1)(f) of Act No. 108/2024 Coll. only subsequently, but no later than 12 months after the commencement of the withdrawal period pursuant to Section 20(1) of Act No. 108/2024 Coll, you may withdraw from a distance contract or a contract concluded away from the trader's business premises within 14 days of the date on which we have subsequently fulfilled the information obligation, if the time limit pursuant to Section 20(1)(a) of Act No. 108/2024 Coll. has started to run.
The withdrawal period expires 14 days after the day on which you or a third party other than the carrier designated by you takes delivery of the product, or:
- in the case of delivery of several products ordered by you in one order separately: "You or a third party designated by you, except the carrier, shall take delivery of the product that was delivered last."
- for the delivery of goods consisting of several parts: "when you or a third party designated by you, other than the carrier, take delivery of the last part of the goods."
When exercising your right of withdrawal, please inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or by e-mail) to ONSA Plus s.r.o., Južná trieda 119, 040 01 Košice, ID No.: 36 234 150, tel: +421 911 999 145, e-mail: onsaplus@onsaplus.sk.
For this purpose, you can use the sample withdrawal form that we have given or sent to you, but its use is not obligatory. If you wish, you can also fill in and send the model withdrawal form or any other unambiguous withdrawal statement electronically via our website www.onsaplus.sk , tel: +421 911 999 145, e-mail: onsaplus@onsaplus.sk
If you make use of this option, we will promptly confirm receipt of your withdrawal on a durable medium (e.g. by e-mail). The withdrawal period is preserved if you send a notice of exercise of the right of withdrawal before the withdrawal period expires.
- Consequences of withdrawal
Upon withdrawal from the contract, we will refund any payments you have made in connection with the conclusion of the contract, including the cost of delivery of the goods to you. This does not apply to additional costs if you have chosen a delivery method other than the cheapest normal delivery method we offer. Payments will be refunded to you no later than 14 days from the date we receive your notice of withdrawal from this contract. Refunds will be made by the same method you used for your payment, unless you have expressly agreed to a different method of payment, and without any additional charges being applied.
We may wait to refund your payment until the goods have been returned to our address or until we have proof that you have sent the goods back, whichever is sooner. Send the goods back to us or bring them to our address or hand them over to an authorised person (if you have authorised a person to receive the goods, please give their name and address) no later than 14 days from the date you exercise your right of withdrawal. The time limit is deemed to have been observed if you send the goods back before the expiry of the 14-day period.
You shall bear the direct costs of returning the goods.
You are only liable for any diminution in the value of the goods as a result of handling them in a manner other than that necessary to establish the nature, characteristics and functionality of the goods.
If the goods cannot be returned by post due to their nature: "You shall bear the direct costs of returning the goods in the amount of EUR 300."